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Once your order is dispatched we email you the courier tracking (AWB) number — enter it on the tracking page to see courier status. Signed-in customers can also open My Orders, where each order shows its status, tracking number and estimated delivery date.

Ready-to-wear orders are dispatched in 2–3 business days and delivered across India in 5–8 business days. Custom-stitched orders take 7–14 business days to make, then ship on the same timeline.

You can cancel from the order page until it enters production. After that, please contact us — we'll do our best, but custom items may not be cancellable once cutting starts.

Check your spam folder first. If it's not there, open My Orders — if the order shows there, it's confirmed. Still missing? Email us with your phone number and we'll resend.

Ready-to-wear pieces can be returned within 7 days of delivery if unworn, unwashed, with tags intact. Custom-stitched pieces are non-returnable unless there's a manufacturing defect.

Open Returns, choose the order, pick a reason, and submit. We'll arrange pickup within 2 business days.

Refunds are issued to your original payment method within 5–7 business days after we receive and inspect the returned item. Your bank may take a further 3–5 business days to post it — if it has been more than 12 business days, contact us with your order number.

Yes. Submit a brief from Custom Work. We reply with a quote within 24 hours on business days; production takes 7–14 business days after you confirm it.

Save your measurements once in Measurements and apply them to any custom order. We also offer a free in-person measurement service in Srinagar.

Absolutely. The custom-work form lets you attach inspiration images and notes about fabric, fit, and occasion.

Visa, Mastercard and other major debit/credit cards, UPI and net banking — all processed securely by Razorpay — plus Cash on Delivery (COD) on eligible orders.

Yes. All prices shown include applicable GST. Your invoice will show the tax breakdown.

Currently we ship across India only. International shipping is on the roadmap — drop us a note if you'd like us to prioritise your country.

Every product page has a size guide with body measurements (cm/inches), and our size charts list them side by side. If you're between sizes, size up for a relaxed fit or pick custom stitching for an exact fit.

Ready-to-wear items can be exchanged within 7 days. Start the exchange from Returns and we'll send the next size.

Open Profile to change your name, email, phone, avatar, or password.

We follow the DPDP Act 2023. Payment data never touches our servers (handled by Razorpay). Personal data is used only for orders and the services you opt into.